Privacy Policy

This Privacy Policy describes how greenfeed.com.vn (referred to as “the Website” or “we”) collects, uses, and shares your Personal Information when you visit or interact with the Website.

1. Collection of Personal Information

When you visit the Website, we collect certain information about your device, your interaction with the Website, and the information necessary to process your requests. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (as listed below) as “Personal Information.”

Device Information

• Examples of Personal Information collected: browser version, IP address, time zone, cookie information, websites or products viewed, search terms, and interactions with the Website.
• Purpose of collection: to load the Website accurately and to perform analytics to optimize our Website.
• Source of collection: collected automatically when you access the Website using cookies, tags, or pixels.

Customer Support Information

• Examples of Personal Information collected: email address, name, support message content.
• Purpose of collection: to provide customer support.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill contracts with you. For example:

• To comply with applicable laws and regulations, respond to lawful requests, search warrants, or other legal inquiries.

We use the following third-party services:

• Facebook Ads: https://www.facebook.com
• Google Ads: https://www.google.com
• Mailjet Email Platform: https://www.mailjet.com

3. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Website. You can learn more about how Google uses your Personal Information here: Google Privacy Policy. You can opt-out here: Google Analytics Opt-Out.
• We share information about your Website usage and interactions with ads on other websites with our advertising partners.
• We use Facebook Advertising, Google Advertising for targeted ads.
• We use Mailjet to understand user interaction with email and our Website.

For more details about behavioral advertising, visit the Network Advertising Initiative.

You can opt-out of targeted advertising via:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

Use of Personal Information

We use your Personal Information to provide services including product offerings, payment processing, order fulfillment, and updates on products, services, and promotions.

Legal Basis

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information based on the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• To protect your vital interests
• To carry out a task in the public interest
• For our legitimate interests that do not override your fundamental rights and freedoms

Retention

We retain your Personal Information for our records unless and until you ask us to delete this information. For more on your right to deletion, see the section ‘Your Rights’ below.

Automated Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making when it has a legal or significant effect on you.

We do not engage in fully automated decision-making that has a legal or significant effect.

Examples of automated processing:

• Temporary denylist of IP addresses linked to repeated failed transactions.
• Temporary denylist of personal information associated with denied IPs.

Your Rights

GDPR

If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, please contact us using the contact information below.

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for further processing and storage, including to Canada and the United States.

CCPA

If you are a California resident, you have the right to access (“Right to Know”), port, correct, update, or delete the Personal Information we hold about you. To exercise these rights, contact us at: info@greenfeed.com.vn

You may also designate an authorized agent to make these requests on your behalf.

Cookies

Cookies are small files downloaded to your device when you visit our Website. We use various types of cookies—functional, performance, advertising, and social/content cookies—to improve your browsing experience.

They allow us to remember your actions and preferences so you don’t have to re-enter information across visits. Cookies also help us understand user behavior.

We use the following cookies:

• Name
• Google Analytics
• _gid
• lang
• bcookie
• lidc
• UserMatchHistory
• AnalyticsSyncHistory

Cookie duration: Session cookies last until you stop browsing. Persistent cookies expire from 30 minutes to two years after being downloaded.

You can control cookies via browser settings. Blocking or deleting cookies may impact your website experience.

Note: Blocking cookies may not fully stop us from sharing your information with third parties. See the “Behavioral Advertising” section above.

Do Not Track

Please note that as there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection practices in response to such signals.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, questions, or complaints, please contact us at: info@greenfeed.com.vn

Last updated: March 2025